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Convene’s Updated Operating Standards & Safety Protocols for World Class Events

Posted July 31, 2020 By Amy Pooser

One of the most valuable lessons of our collective COVID-19 experience is the significance of being together. Connection, community, and collaboration have sustained us in countless ways, and this is true for us at Convene, too. Our entire community has shown remarkable resilience, compassion, and generosity with each other and beyond. We stayed apart for a time for the sake of our community, and in that time, we’ve reimagined the Convene experience for this new world, where health and safety are paramount.

Executing world class events has always been complicated, and we’ve honed our edge with 10+ years of experience creating fully customized events and delivering outstanding hospitality. We’re bringing that care and focus to bear on the new challenges the coronavirus presents, so we can continue to lead the way as your partner of choice for flawless events.

We’ve rethought our operations from the ground up and built a comprehensive operating plan to safeguard the health and wellbeing of our employees, members, and guests. This plan is the result of extensive consultation with medical experts, government officials, business leaders, our partners, and our team.

Our commitment to you is to create the safest, healthiest meeting spaces possible. We’re doing that in six main ways: 

  1. Enhancing our Hybrid Meetings platform that combines proprietary technology with safe on-site experiences 

  2. Implementing disclosures, active monitoring, and temperature checking 

  3. Frequent communication and transparency about evolving protocols 

  4. Redesigning our spaces to facilitate proper social distancing

  5. Increasing cleaning and disinfection frequency, providing access to sanitation supplies, and improving the quality of air circulated through our spaces

  6. Updating our service and hospitality standards 

With the situation in flux and new complexity here to stay, the events industry continues to evolve, as well. Meeting venues and providers are challenged to protect health and safety in ways that we couldn’t have imagined just a few months ago. With our new operating standards, safety protocols, and continued focus on hospitality, Convene is poised to lead the industry in this new era.

We’ve always brought you world class meetings and events. Now, we’re making sure they’re the safest, too. With hospitality already deeply embedded in everything we do, we’re bringing health and safety measures into the same fold, creating seamless experiences that redefine hospitality to include the safety and health of all our members, guests, and employees.

As the situation develops, we’re continuing to consult with medical experts, implement guidelines from the CDC and local authorities, and update our protocols to follow evidence-based best practices. We’ll continue to communicate updates to our operating standards, processes, and procedures as we incorporate new guidance.

For now, all of us at Convene are greatly looking forward to welcoming you back to our spaces. Until then, take care of yourselves and one another.

Stay safe and healthy, 

Amy Pooser
Global Chief Operating and Chief People Officer

To read the full Meeting & Event Operating Standards & Safety Protocols, and learn more about planning safe world class events, click the link HERE.


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