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House Rules

Posted: 03/09/2022

The following terms (the “House Rules”) form part of your Membership Agreement with Convene and are enforceable in accordance with the terms therein. The House Rules should be read in accordance with the Terms & Conditions. We reserve the right to modify House Rules at any time by posting a revised version at Convene Community Membership Terms & Conditions or by sending an email you. The modified terms will become effective upon posting or, if we notify you by email, as stated in the email message, whichever is earlier. By continuing to use the services associated with your membership after the effective date of any modifications to these terms, you agree to be bound by the modified terms. Any capitalized terms not defined herein shall have the meanings assigned to such terms in the Terms & Conditions.


Community at Convene is the people and programs that create a sense of belonging, so people can be their best selves and do their best work. Convene cares about its people and members in order to inspire them to care more about each other and their workplace. We strive to catalyze relationships, learning, and wellbeing for people and teams to grow and thrive. The Convene community respects the autonomy and accountability of each member. We can create the best experience for our fellow members by understanding and adhering to the house rules. We seek to cultivate the following values: Connectedness, Awareness, Respect, Empathy (CARE).

Connectedness: We are an open platform where everyone who makes Convene come alive is part of our community — members, guests, employees, landlords, partners, vendors, and the people, neighborhoods, and organizations of the cities where we live. We facilitate relationships and experiences that create a sense of belonging and connect us to something bigger than ourselves.

Awareness: There is mindfulness and purpose to everything we do. We understand that psychological safety is the key to any team and community’s success. We foster this and build trust. This affects the depth of connection with our people, impact, and performance.

Respect: We value diversity, inclusion, and equality. People and innovation thrive when different perspectives are in the room. We treat each other the way we want to be treated, and we are accountable to each other and our work. We strive for the foundational etiquette of a respectful workplace, honoring the trust bestowed upon each of us.

Empathy: We seek to understand the perspective, needs, and feelings of others — including our clients, members, guests, partners, attendees, and employees. This is important to making educated decisions to better our products, our work, and the world.


Convene WorkPlace is designed to be a comfortable, productive work environment for all members. As such, we expect each member to conduct themselves in a professional and courteous manner when on the premises.


The WorkPlace is a shared space, and its resources, including but not limited to, printers, mail delivery, snacks, beverages, common spaces, Bookable Rooms, events and community, are for the benefit of all members. If we determine that any member is abusing the availability of any shared resources to the detriment of other members, we reserve the right to address the concern with the member in question, including by charging additional fees for any excessive use of resources or limiting access to resources as may be applicable.


Members may reserve and make use of the Bookable Rooms. Bookable Rooms are intended to be used by two or more members for a scheduled meeting, discussion or presentation, and are not intended for continuous, everyday work. When reserving Bookable Rooms, members must use reasonable judgment with respect to the duration of the reservation and the specific Bookable Room appropriate for the nature and the size of the meeting to be held.


As a courtesy, members may use Convene as a business address. Mail and delivery services are intended for business use only and are not for personal use. Convene shall not be liable for any mail or packages received without a Convene employee’s signature indicating acceptance.


You shall provide us with a list of all of your members, and you shall give us prompt notice of any changes to your Membership. All Members shall be at least 18 years of age. To the extent your Agreement is for multiple memberships, you may transfer those Memberships among your employees, consultants or other invitees, subject to the Terms & Conditions. Convene reserves the right to deny a Membership transfer if Convene determines that you are abusing the Membership transfer policy.


If you wish to host an event in the WorkPlace, you must provide us with reasonable notice and complete all paperwork required by us prior to hosting such event. All events shall be subject to these House Rules and any other reasonable requirements as determined by us in our sole discretion.


Members are welcome to request guest access to the WorkPlace from time to time. Approval of guest access is at our sole discretion, and we may refuse a guest for any or no reason. All guests must be accompanied by an active member while on the premises, and you will be responsible for the behavior of your guests during their visit. Guests will be held to these House Rules as if they are members, and it is your responsibility to direct guests to comply with these House Rules, including, but not limited the policies on prohibited activities and alcohol consumption. You shall be solely and fully responsible for ensuring that no alcohol is consumed by you or any of your Members or guests who are younger than the legal age for consuming alcohol in the applicable jurisdiction. Members may not allow any guest(s) to enter the building without registering such guest(s) and performing any additional required steps according to our policies.

Our guest policy is intended for occasional visitors, not for regular users of the space. If we determine that any guest has been invited by a member with the intention or effect of circumventing or abusing our guest policy, we reserve the right to deny access to such guest bill the applicable member or guest the cost of an Additional Membership pursuant to this Agreement for such person.


Regrettably, we are unable to accommodate any pets. Please refrain from bringing any animals into the WorkPlace. Service animals are permitted.


Please be respectful of Convene and your fellow members when on premises. Shoes must be worn at all times, and activewear is discouraged. Members are encouraged to wear clothing that is comfortable and practical for work, but not distracting or offensive to others.


Please be respectful of your fellow members when using designated quiet areas, or taking phone calls or listening to audio in the open space. Headphones are suggested to limit distractions for your neighbors. We suggest that you reserve a Bookable Room for any large meetings or any conversations involving confidential information.


Your computers, tablets, mobile devices and other electronic equipment must be (i) kept up-to-date with the latest software updates provided by their applicable software vendors and (ii) kept clean of any malware, viruses, spyware, worms, Trojans, or anything that is designed to perform malicious, hostile and/or intrusive operations. We reserve the right to remove any device from our networks that pose a threat to our networks or users until the threat is remediated.


For marketing purposes, we reserve the right to photograph or video members while in the Commons. Please refrain from using pictures or videos of the Convene WorkPlace for your company website or otherwise without written approval from Convene.


Our community thrives on shared values of privacy and respect. While we encourage active participation in social media, please do not photograph, tag or otherwise discuss others without their permission.


Alcoholic beverages may be made available on the premises for those members legally permitted to drink. We expect that our Members will use reasonable judgment in consuming alcohol on the premises and reserve the right to address any abuse of this policy at our discretion.


Due to government laws, rules and regulations, no smoking (including any electronic cigarettes, vaporizers, or similar products) will be permitted inside the premises at any time.


In order to keep the elevators available and functional for all members, carts, dollies and other freight items which may be made available for use by you and your members may not be used in the passenger elevator except with our prior permission. Use of the freight elevator may incur additional fees.


Lockers may be available for use in the common areas of the WorkPlace. Certain lockers may be designated for long-term use, subject to additional fees. All other lockers (other than any lockers within your WorkSuite) shall be used for daily storage only (not overnight), and any items remaining in such lockers after 5 PM each Friday will be discarded. No lockers may contain perishable food. We are not responsible for any items stored in the lockers.


Convene WorkPlace is a shared space. You may not take, copy or use any physical property, information or intellectual property belonging to other members or guests, including without limitation any confidential or proprietary information, personal names, likenesses, voices, business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property, or modified or altered versions of the same, and this provision will survive termination of this Agreement.


You may not take, copy or use for any purpose the name “Convene” or any of our other business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property or modified or altered versions of the same, or take, copy or use for any purpose any pictures or illustrations of any portion of the area of the building controlled by Convene, without our prior consent, and this provision will survive termination of this Agreement.


The Convene staff is part of our community who are highly trained and here to take care of you while you are working and socializing in the WorkPlace. We expect that you will treat our staff with the same respectful behavior as you treat other members; inappropriate conduct towards any staff member will lead to the immediate termination of this Agreement.


Requests for alterations, installations, or repairs should be directed to the Customer Success Manager at the building. You may not make any structural or nonstructural alterations or installations of wall attachments, furniture or antennae in the building without prior approval by us. You may not install any locks in any portion of the areas controlled by Convene, unless authorized by us in writing and in advance. In the event that any alterations or installations are made, you shall be responsible for the full cost and expense of the alteration or installation and, prior to the termination of this Agreement, the removal of such items and the restoration necessitated by any such alterations. To the extent that we incur any costs in connection with such alteration, installation or removal which are not otherwise paid by you we shall deduct such costs from the Service Retainer. In no event are you permitted to perform any of these actions. Only a member of our facilities staff or a Convene-approved vendor is entitled to perform an alteration, installation, removal or restoration.


Convene and/or the building in which the WorkPlace is located may require certain personal information from members and guests for health, safety, and/or security purposes or pursuant to building policies. You are responsible for informing members and guests that they may need to provide such information, for promptly providing any such information and for the accuracy thereof. Convene will process personal information it collects in accordance with its privacy notice available at: https://convene.com/privacy-policy/. Any keys, key cards and other such items provided to you for accessing the building and the WorkPlace are exclusively owned by us. You may not make any copies of any keys, keycards or other means of entry to the WorkSuite or the Main Premises or lend, share or transfer any keys or keycards to any third party, unless authorized by us in advance. You are liable for the costs of replacing any such items which are lost or damaged.


If the Main Premises includes a Convene Meetings venue, you agree to abide by all House Rules while using the Convene Meetings space, and to treat all Convene Meetings guests with the same respect as your fellow WorkPlace Members. In the event that the Convene Meetings space is subject to a buy-out, as communicated to you by Convene staff, you shall not be permitted to access the Convene Meetings space for the duration of such buy-out.


Members may visit other Convene WorkPlace locations on a temporary basis. Members wishing to do so must inform their WorkPlace Experience Manager at least one business day prior to the desired date of the visit. All of the terms and conditions set forth in this Agreement (including the House Rules and the Terms & Conditions) shall apply to such member during their visit to another Convene WorkPlace location as though such member was in the Convene WorkPlace as defined by this Agreement.


In addition to these House Rules and the requirements under the Terms & Conditions, you agree to comply with any rules, policies and/or procedures provided to you in writing by our landlord or by us.


Without limiting any of the other House Rules or the Terms & Conditions, no member may (i) perform any activity or cause or permit anything that is reasonably likely to be disruptive or dangerous to us or any other any other Member Companies, or our or their employees, guests or property, including without limitation the WorkSuite or the Main Premises, (ii) conduct or pursue any illegal or offensive activities or comport themselves to the community in a similar manner, (iii) engage in any sexual acts or sexually offensive conduct anywhere in the area controlled by Convene, (iv) allow any person to enter the building without registering such person as a guest and performing any additional required steps according to our policies, (v) bring any weapons of any kind, or any other offensive, dangerous, flammable or explosive, hazardous or inherently dangerous materials into the area controlled by Convene, (vi) bring illegal drugs into the area controlled by Convene, (vii) misrepresent himself or herself to the Convene community, (viii) use the WorkSuite in a capacity involving frequent visits by members of the public (including a use in a “retail” or “medical” capacity), or (ix) use our mail and deliveries services for fraudulent or unlawful purposes, and Convene shall not be liable for any such use.


Convene holds sole discretion of entry to the Main Premises and the WorkPlace. Should the attendance of any Member or guest be determined illegal, disruptive, inappropriate or potentially a legal or reputational liability, inconsistent with the House Rules or the Terms & Conditions, Convene reserves the right to refuse service or entry, or to expel such Member or guest from the premises. Conduct conflicting with the contract set forth may result in termination of this Agreement. Management reserves the right to refuse service and escort patrons off premises at any time for any reason or no reason.


In the event of any dispute arising as to the meaning or interpretation of these rules, the matter shall be referred to the WorkPlace Experience Department, whose decision shall be final.